Refund & Return Policy

Overview

Cat Build Mart aims to facilitate fair resolution where eligible products are: defective; damaged; deficient; spurious; materially different from the listing/specification; supplied in an incorrect quantity; or delivered beyond the committed delivery schedule in circumstances giving rise to a statutory remedy.

Indian e-commerce rules specifically restrict sellers from refusing applicable returns/refunds in cases including defective, deficient, spurious, misrepresented or late-delivered goods/services.

Because construction products are very different from typical fashion/e-commerce products, this page is written with that difference in mind.

Return Eligibility

A return/replacement/refund request may be eligible where:

Damaged Product. Product was materially damaged before or during delivery.

Defective Product. The supplied product has a manufacturing or material defect.

Wrong Product. Product delivered differs from the confirmed order.

Wrong Specification. Examples: incorrect cement grade, incorrect TMT diameter/grade, incorrect pipe size, incorrect tile model, incorrect electrical specification.

Wrong Quantity. The Sale of Goods Act addresses delivery of quantities different from the contracted quantity and provides rights concerning acceptance/rejection depending on the circumstances.

Product Not as Described. Goods materially fail to correspond with the description/sample where applicable.

Non-Returnable Items

Buyer-Remorse Returns. Because many construction products are heavy, bulk, customised, cut-to-size, project-specific, delivered loose, perishable after mixing/opening, or specially procured, a general “change of mind” return may not be available for every product.

However, this restriction does not limit statutory rights relating to defective, deficient, spurious, wrongly described or otherwise legally non-conforming goods. This distinction is important.

Subject always to statutory rights, the following may be non-returnable after correct delivery:

• Sand
• M-Sand
• Aggregates
• RMC
• Ready-mixed products
• Custom-fabricated steel
• Cut-to-length materials
• Opened chemical products
• Tinted/mixed paint
• Special-order products
• Custom-made items
• Products sold on clearance where clearly disclosed

The product page should show any such restriction before purchase.

Return Window

Inspection at Delivery. For bulk construction materials, customers should where reasonably possible verify: product; brand; grade; visible condition; quantity; number of bags/pieces; vehicle details; and delivery challan at the time of delivery.

Where immediate verification is not reasonably possible, applicable statutory rights remain unaffected.

Reporting Damage or Shortage. Customers should submit claims promptly through My Orders → Select Order → Report Issue.

Evidence may include: Order ID, Invoice, Delivery challan, Photographs, Video, Quantity details, Damage description.

We recommend that obvious transit shortages/damage be reported within 24–48 hours for faster investigation, but this operational reporting window does not extinguish any non-waivable legal right.

Refund Process

Return process:

1. Submit return/issue request.
2. CATBM records the complaint.
3. Seller/logistics provider reviews the request.
4. Inspection/evidence may be requested.
5. Claim is approved/rejected with reasons.
6. Pickup/replacement/refund is arranged as applicable.

Refund Method. Approved refunds will ordinarily be made to the original payment method, or another legally permitted method where required. Refund processing time may vary by bank/payment provider.

Refunds are processed within a reasonable period after approval, subject to the applicable payment system and law.

Replacement Requests

Cancellation Before Dispatch. Where cancellation is available before dispatch, the customer may cancel from My Orders.

Special-order or customised procurement may become non-cancellable after supplier commitment, provided this is disclosed before confirmation and does not override statutory rights.

Replacement. Where appropriate, CATBM/seller may provide: replacement; missing quantity; corrected specification; or refund.

The available remedy depends on product condition, stock and applicable law.

Damaged Deliveries

If your order arrives damaged:

• Report the damage within 48 hours of delivery.
• Include clear photos of the product and packaging.
• We'll arrange a return or replacement at no additional cost.

Rental Refunds

Rental cancellations, deposits, equipment breakdowns, operator issues and damage claims are not governed by this material-return policy — that is legally and commercially a different transaction, covered by a separate Rental Cancellation, Deposit & Damage Policy.

Exceptions

Real Estate Transactions. This Refund & Return Policy does not govern land, plot, flat or building transactions.

Real-estate booking/advance/refund rights depend on the relevant agreement, promoter, RERA provisions, State rules, and applicable law.

Consumer Rights. Nothing in this policy is intended to restrict any non-waivable right available to consumers under Indian law.

Contact Support

Return Support: [EMAIL]
Phone: [PHONE]
Grievance Officer: [NAME]