Privacy Policy
Your privacy is important to us. This policy explains what information we collect, how we use it, and the choices you have when using Cat Build Mart.
Last updated: 18 August 2026On this page
Introduction
Welcome to Cat Build Mart.
Cat Build Mart is operated by [LEGAL ENTITY NAME], having its registered office at [REGISTERED ADDRESS], India (“Cat Build Mart”, “CATBM”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, store, share, protect and otherwise process personal data when you access or use:
- the Cat Build Mart website;
- Cat Build Mart mobile applications;
- buyer/customer accounts;
- vendor/seller accounts;
- rental services;
- property/real-estate listings;
- quotation and RFQ services;
- BOQ upload services;
- payment and order-related services;
- customer support; and
- other services made available through Cat Build Mart.
Our handling of digital personal data is intended to comply with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and applicable rules as they become operative according to the notified implementation framework. The DPDP framework provides for notice, lawful processing, consent where required, security obligations, correction/erasure rights and grievance redressal.
Personal Data We Collect
Depending on how you use Cat Build Mart, we may collect:
Account Information
- Name
- Mobile number
- Email address
- Password or authentication credentials
- Profile photograph
- Preferred language
Address and Location Information
- Billing address
- Delivery/site address
- PIN code
- City, district and state
- GPS/location data, where permission is provided
Location information may be used for purposes such as showing serviceable suppliers, rental providers, properties, estimating delivery availability and enabling location-related marketplace functions.
Transaction Information
We may process information relating to:
- Products viewed or ordered
- Quantity
- RFQs
- Quotations received
- BOQ uploads
- Purchase orders
- Rental bookings
- Delivery information
- Returns
- Refunds
- Invoices
- Payment status
- Transaction references
Payment Information
Payments may be processed through authorised payment service providers. Cat Build Mart should ordinarily avoid storing complete card credentials, UPI PINs, CVVs or banking passwords. Payment processors may separately collect and process payment information under their respective policies and regulatory obligations.
Construction Project Information
Where you use BOQ or procurement services, we may process:
- Project name
- Site location
- BOQ documents
- Material specifications
- Required quantities
- Drawings or supporting files voluntarily uploaded
- Procurement requirements
- Delivery schedules
Users should avoid uploading unnecessary personal or confidential information into BOQ files.
Seller and Vendor Information
For vendors and suppliers, we may collect:
- Legal/business name
- Contact person
- Business address
- GSTIN
- PAN
- Bank settlement details
- Product information
- Licences
- Certifications
- Verification documents
- Order history
- Ratings
- Complaint history
E-commerce rules require marketplace sellers to provide prescribed identification and business information, and marketplace platforms have disclosure and grievance responsibilities toward consumers.
Rental Provider Information
- Equipment details
- Vehicle details
- Availability
- Registration details
- Insurance information where relevant
- Operator details
- Rental prices
- Security-deposit requirements
- Inspection or condition reports
Real Estate Information
- Owner/promoter/agent information
- Property location
- Property type
- Area
- Sale price
- Project information
- RERA details where applicable
- Property photographs
- Supporting documents voluntarily provided
Where RERA applies, certain real-estate projects and agents are subject to statutory registration and regulatory requirements.
How We Use Personal Data
We may use personal data to:
- create and manage accounts;
- verify identity;
- verify suppliers and service providers;
- process orders;
- process rental requests;
- facilitate real-estate enquiries;
- obtain and compare quotations;
- process uploaded BOQs;
- arrange or coordinate deliveries;
- send OTPs and transactional notifications;
- process payments and refunds;
- generate invoices;
- prevent fraud;
- provide customer support;
- resolve complaints;
- enforce marketplace policies;
- improve platform performance;
- maintain transaction records;
- comply with tax and regulatory requirements;
- personalise relevant marketplace content; and
- send promotional communications where legally permitted.
Consent and User Choice
Where consent is the applicable basis for processing, Cat Build Mart will seek consent through a clear affirmative action.
You may withdraw consent for consent-based processing using the options made available through your account or by contacting us.
Withdrawal will not affect processing already lawfully undertaken before such withdrawal and may prevent us from providing features that require the relevant data.
Communication
We may send transactional messages concerning:
- OTP verification
- Account activity
- Orders
- Quotations
- BOQs
- Payments
- Delivery
- Rental bookings
- Property enquiries
- Support tickets
Marketing communication may be sent subject to applicable law and user preferences.
Users may opt out of non-essential promotional communication using the unsubscribe or preference-control mechanism provided (see Notification Preferences).
Marketplace Disclosure
Cat Build Mart is a multi-vendor platform.
When you transact with a seller, rental provider or property provider, information necessary to complete that transaction may be shared with that provider.
Such providers may have independent obligations under applicable law concerning data received by them.
Data Security
We implement reasonable technical and organisational safeguards appropriate to the nature of the data processed. These may include:
- encryption in transit;
- controlled access;
- authentication controls;
- role-based permissions;
- backup systems;
- monitoring;
- logging; and
- security review processes.
No internet-based system can guarantee absolute security.
Data Retention
Personal data will be retained only for as long as reasonably required for:
- providing services;
- maintaining accounts;
- completing transactions;
- resolving disputes;
- preventing fraud;
- enforcing agreements; and
- complying with tax, accounting and statutory obligations.
Thereafter, data may be deleted or anonymised subject to applicable law.
User Rights
Subject to applicable Indian law and the stage at which relevant provisions have come into force, users may have rights relating to:
- information about processing;
- correction of inaccurate data;
- completion of incomplete data;
- updating personal data;
- erasure where applicable;
- grievance redressal; and
- nomination in circumstances provided by law.
These rights form part of the DPDP Act framework. You can update account details from your Profile and manage saved addresses from Addresses.
Children's Data
Cat Build Mart is primarily intended for persons capable of entering into lawful transactions.
Where processing relates to a child, Cat Build Mart will apply applicable requirements concerning parental consent and children's data.
Data Processing Outside India
Where data is processed using infrastructure or service providers located outside India, such processing will be subject to applicable Indian law and any restrictions notified by the Government.
Legal Disclosure
We may disclose information where necessary to:
- comply with law;
- respond to lawful governmental or judicial requests;
- investigate fraud;
- protect users;
- enforce marketplace agreements; or
- protect Cat Build Mart's legal rights.
Grievance Redressal
Grievance Officer / Data Contact
Name: [NAME]
Designation: [DESIGNATION]
Email: [PRIVACY/GRIEVANCE EMAIL]
Phone: [NUMBER]
Address: [ADDRESS]
Consumer e-commerce rules require an e-commerce grievance mechanism and provide for acknowledgement of consumer complaints within 48 hours and redressal within one month.
Changes to This Policy
We may modify this Privacy Policy to reflect legal, regulatory, technological or operational changes.
The latest version and effective date will always be displayed on the platform. If you have any questions about this policy, reach out via the contact details in the sidebar.
Your feedback helps us improve our policies and communications.